Grfftour Terms and Conditions – Transparent, straightforward & complete

1 Introduction & Consent

Welcome to grfftour. These Terms & Conditions form a legal agreement between you and grfftour. By using the grfftour platform, you agree to all of these terms.

We always aim to write our rules in plain, easy-to-understand language. If you have any questions, please reach out to our support team.

2 Account Registration & Membership

To open an account on grfftour, you must register with accurate information. grfftour reserves the right to close any account found to contain false or misleading details.

• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• The name, address, and contact details provided at registration must be accurate and truthful.
• Keeping your account password confidential is your responsibility.
• You may not allow anyone else to access or use your account.
• If you suspect unauthorised access to your account, contact support immediately.

3 Age Verification & KYC Process

Grfftour is strictly for individuals aged 18 and above. Minors are not permitted to use this platform.

You may be required to submit identity verification documents before making a withdrawal or at any time upon grfftour's request. This process is known as KYC (Know Your Customer).

• Scanned copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Verification of the mobile number used during registration.

4 Deposit Rules

Deposits on grfftour must be made through verified payment methods. You can deposit via mobile banking, bank transfer, or e-wallet.

• Minimum deposit amount: BDT 100.
• Only use payment methods registered in your own name.
• Deposits made from another person's account may not be accepted.
• Deposits are generally instant. In the event of a technical issue, processing may take up to 1 hour.
• Grfftour does not charge any deposit fees, though your payment provider may apply their own charges.

5 Withdrawal Rules

To withdraw funds from grfftour, you must have sufficient verified balance in your account. Bonus balance and real balance are tracked separately.

• Minimum withdrawal amount: BDT 500.
• Mobile banking transactions are typically processed within 5–15 minutes.
• Bank transfers may take 1–3 business days.
• Withdrawals are available to KYC-verified accounts only.
• Withdrawals must be processed back to the same payment method used for the deposit — transfers to third-party accounts are not permitted.
• Your daily withdrawal limit depends on your account tier.

6 Bonus & Promotion Terms

Grfftour regularly offers bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before accepting.

Wagering Requirement: Most bonuses cannot be withdrawn directly. The bonus amount must be wagered a specified number of times before it becomes withdrawable.

• Welcome bonus wagering requirements are typically 20x–30x.
• Bets placed with bonus balance do not always count toward wagering — specific rules apply for certain games.
• Bonus validity is typically 7–30 days.
• Claiming multiple bonuses from the same device or IP address is not permitted.
• Grfftour reserves the right to modify or cancel any bonus at any time.

7 Gaming Rules & Outcomes

All game outcomes on grfftour are determined by a Certified Random Number Generator (RNG) or a live dealer. No result is predetermined.

• If you are disconnected mid-game, your wager amount is saved and will be visible once you reconnect.
• If a technical error affects the outcome of a game, grfftour will review the incident and provide the appropriate resolution.
• In Live Casino games, the dealer's decision is final.
• If you have a dispute regarding a game result, please contact support within 48 hours.

8 Prohibited Activities

Grfftour is committed to maintaining a fair and safe environment. The following activities are strictly prohibited:

• Creating multiple accounts to claim bonuses.
• Using bots, automated software, or any other fraudulent methods.
• Exploiting system bugs or errors for personal gain and failing to report them.
• Colluding with other players to gain an unfair advantage in any game.
• Money laundering or conducting any suspicious financial activity.
• Attempting to hack the gaming system or gain unauthorised access.
• Assisting a minor in opening an account.

9 Responsible Gaming

Grfftour believes gaming is for entertainment, not dependency. We encourage all players to play responsibly.

• Set your own deposit limits — daily, weekly, or monthly.
• Use the self-exclusion service to temporarily or permanently suspend your account.
• Never play with borrowed money or funds you cannot afford to lose.
• Do not place larger bets in an attempt to recover losses.
• If gaming is affecting your personal or family life, please seek help.

To learn more about responsible gaming, visit our Responsible Gaming Page page.

10 Privacy & Data Protection

Grfftour takes your personal data privacy seriously. We never sell your information to third parties.

• Your data is used solely to deliver our services and ensure account security.
• All data is secured with 256-bit SSL encryption.
• Your information may be shared with authorities if required by law.
• To learn more Privacy Policy Read.

11 Account Suspension & Termination

You can close your grfftour account at any time by contacting our support team.

• Please withdraw all available balance before closing your account.
• Any bonus balance will be forfeited upon account closure.
• Grfftour reserves the right to close any account without prior notice in the event of a rule violation.
• You may apply to recover a verified balance remaining in a closed account.

12 Terms Amendment Policy

Grfftour reserves the right to update these Terms & Conditions at any time. Members will be notified of major changes via email or in-platform notification.

• Continued use of the platform after any changes are made will be considered your acceptance of the updated terms.
• It is a good idea to check this page regularly.
• If you disagree with any changes, you have every right to close your account.