Grfftour Privacy Policy – How We Keep Your Data Secure

Welcome to grfftour. This Privacy Policy explains what information is collected when you use the grfftour platform, why it is collected, how it is used, and what steps we take to keep it safe.

Grfftour believes every member's personal information belongs to them. We use it solely to provide you with a better experience — nothing more.

By using the grfftour website or app, you agree to this Privacy Policy. If you have any questions or need clarification, please contact our support team.

Grfftour collects only the information that is necessary. No unnecessary personal details are ever requested.

Grfftour collects information in several ways, each with a clear purpose:

• Directly from you: During registration, the KYC process, and when contacting support.
• Automatically: Via cookies and log files while using the platform.
• From Payment Providers: Limited data used for transaction verification.
• Identity Verification Service: For document verification in the KYC process.

Grfftour never collects information without your knowledge or consent. Your consent is obtained when you first use the platform.

Grfftour uses your information solely for specific, transparent purposes:

• Account Management: Registration verification, login security, and account protection.
• Service Delivery: Gaming services, payment processing & withdrawals.
• Customer Support: Our support team uses your information to assist you.
• Security: Prevention of fraud, money laundering, and unauthorized activity.
• Legal Compliance: To meet licensing obligations and regulatory requirements.
• Service Improvement: Analyzing usage patterns to improve the platform.
• Bonuses & Promotions: To send you relevant offers based on your preferences.

Grfftour shares your information only in very limited circumstances. There is always a legitimate reason for doing so:

• Payment Provider: Only the information necessary to process deposits and withdrawals.
• Identity Verification Service: Approved provider for document verification in the KYC process.
• Game Provider: Minimum information necessary to provide gaming services.
• Law Enforcement: When required by law or court order.
• Regulatory Authority: Where required to meet gaming license conditions.

If we ever need to share your information with anyone not listed above, we will obtain your explicit consent first.

The grfftour website and app use cookies — small data files stored on your device.

• Essential Cookies: Required to maintain login sessions and keep core platform functions running. Without these, the site cannot operate properly.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which pages are used most and to improve our services.
• Security Cookies: To detect fraud and unauthorized access.

Grfftour uses industry-leading technology and practices to keep your information secure:

• 256-bit SSL Encryption: All data transfers take place over encrypted channels.
• Server Security: Data is stored in high-security data centers.
• Access Controls: Only authorized personnel may access specific data.
• Routine Security Testing: Independent third-party experts conduct regular system reviews.
• Two-Factor Authentication: Two-factor authentication (2FA) available for your account.
• Suspicious Activity Monitoring: 24/7 monitoring of unusual logins and transactions.

However, no transmission over the internet can be guaranteed 100% secure. It is your responsibility to keep your account password strong and confidential.

Grfftour respects your data rights. You are entitled to each of the following rights:

Grfftour does not retain information beyond what is necessary. Different types of data have different retention periods:

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Records: 5–7 years (as required by financial regulatory obligations).
• KYC Documents: Typically 5 years, as required by legal obligations.
• Cookies & Session Data: At the end of a session or up to 1 year, whichever comes first.
• Support Contact: 2 years.

After the defined retention period, data is securely deleted or fully anonymized.

Grfftour strictly enforces an 18+ policy. Collecting information from minors or opening accounts for them is strictly prohibited.

• Age is verified at the point of registration.
• Where there is doubt, age is verified through KYC documents.
• Any account found to belong to a minor is closed immediately.
• If you suspect a minor is using the platform, let us know — we will act promptly.

Grfftour may update this Privacy Policy as needed. For significant changes:

• Notifications will be sent to your registered mobile number or email.
• A notification will appear when you log in to the platform.
• The date of the latest update will be displayed at the top of the page.

Continued use of grfftour after any changes have been made will be considered your acceptance of the updated policy. If you do not agree, you have the option to close your account.

For any questions, requests, or concerns about this Privacy Policy, please contact grfftour's data protection team.

• Support Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24–48 hours